Refund and Cancellation Policy

OTIS booking holds can be cancelled before departure subject to route rules, payment status, and operational approval. Paid bookings may be refunded according to the trip status and the reason for cancellation.

Refund timelines depend on the payment channel and the verification steps required for the transaction.

• Unpaid holding bookings can be cancelled without refund
• Paid bookings require refund review
• Cancelled trips follow operations approval