Page content
The OTIS customer knowledge base explains the main actions passengers take during the lifecycle of a booking.
Use it when you need help with booking steps, payment review, boarding passes, lookup tools, parcel tracking, or charter requests.
Booking and payment
Search available buses, choose seats, and review the booking before payment. If you return to a booking later, use the booking reference and contact detail to retrieve it quickly.
Travel day and boarding
Once payment is confirmed, the boarding pass becomes available online and by email. Arrive at the terminal early and keep your QR code ready at check-in.
Parcel and charter support
Passengers can track parcels from the logistics page and request private bus hire through the charter workflow when group movement is needed.
Booking help
Search, compare, hold, and pay for inter-city bus travel in one flow.
Boarding passes
Find your QR boarding pass, download the PDF, and use it at check-in.
Booking lookup
Recover a booking with the booking reference and phone or email contact.
Logistics and charter
Track parcels and request charters without leaving the platform.